Privacy policy

Primebuilt Constructions Pty Ltd (ABN 28 610 581 952) (“Primebuilt”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and how we look after it. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

When you send an enquiry. Your name, phone number, email address, project address, project type, budget range and timing. If you choose to fill in the second step, we also collect what you tell us about your plans, consultants, previous building experience, finance method, how you found us, your project description, and any plans or photos you upload.

When you send a maintenance request. Your name, contact details, address, a description of the issue and any photos you upload.

When you visit the site. If you accept cookies, Google Analytics and the Meta (Facebook and Instagram) pixel collect information such as the pages you visit, the device and browser you use, your approximate location and how you arrived at the site. If you don’t accept, these tools don’t load.

Where you came from. When you send an enquiry, we record the page you first landed on and any campaign tags in the link (for example, which ad sent you), so we know which marketing works.

Why we collect it

To respond to your enquiry and book a call or site visit.
To prepare estimates and, if you go ahead, to plan and deliver your project.
To respond to maintenance requests from existing clients.
To send you follow-up emails and text messages about your enquiry. You can opt out at any time.
To understand how people use our website and which advertising brings enquiries.

We don’t sell your personal information.

We use trusted service providers to run our business. Your information may be stored or processed by:

Lead Connect (GoHighLevel), our customer relationship system, which receives website enquiries and sends follow-up emails and texts.
Wunderbuild, our project management system, for qualified enquiries and clients.
Cloudflare, which hosts this website and stores files you upload.
Google (Google Workspace email, Google Analytics, Google Tag Manager and YouTube).
Meta (Facebook and Instagram advertising tools), if you accept cookies.

Some of these providers store data outside Australia, including in the United States. We choose providers with appropriate security practices.

We may also share information with consultants working on your project (such as designers, engineers and surveyors) where needed to deliver it, or where the law requires.

Videos

Videos on this site are hosted on YouTube in privacy-enhanced mode. Nothing loads from YouTube until you press play. Once you do, YouTube’s own privacy policy applies.

Cookies

Cookies are small files stored by your browser. We use them only for visitor statistics and advertising measurement, and only if you accept. You can change your choice at any time using Cookie settings at the bottom of every page, or by clearing cookies in your browser.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Uploaded files are stored privately and can only be opened through secure links shared with our team.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing admin@primebuilt.com.au. We’ll respond within a reasonable time.

Complaints

If you have a concern about how we’ve handled your information, please contact us first at admin@primebuilt.com.au or 0408 530 025. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.